At AllHere, my role as Lead Product Designer centers on crafting impactful AI-driven educational tools that connect school districts with families. The launch of "Ed" is a testament to our team's commitment to improving student performance, reaching over half a million students and supporting numerous educators. Our shared vision is to bridge communication gaps and foster educational achievement.
My tenure at Mainstay before joining AllHere honed my skills in user engagement through behaviorally intelligent chatbots, contributing to my expertise in user experience design for AI. The design system I managed ensured consistency across our platforms, and introducing innovative features underlines our organization's focus on user-centric solutions. These experiences have solidified my ability to lead projects and drive strategic product development within dynamic teams.
My tenure at Mainstay before joining AllHere honed my skills in user engagement through behaviorally intelligent chatbots, contributing to my expertise in user experience design for AI. The design system I managed ensured consistency across our platforms, and introducing innovative features underlines our organization's focus on user-centric solutions. These experiences have solidified my ability to lead projects and drive strategic product development within dynamic teams.
Education
Masters in Communication Design - Graduated with Merit
The Glasgow School of Art - Glasgow, Scotland, UK
Bachelors of Fine Arts & Design
University of Michigan Ann Arbor
Work History
Lead Product Designer
AllHere Education
Boston, MA (Remote)
July 2023 - Jul 2024
AllHere engages school districts to address the communication gap between schools and families, improving student performance.
First design hire: designed “Ed,” an AI early education application for use by the largest school district in the US (LAUSD), executing a $9M contract.
Products used by 545,000 students, thousands of staff, and over 1,325 schools to flag students’ performances and attendance and guide them to success via educational plans, tutoring, and other opportunities.
Collaborated with CTO to help drive overall company strategy and product development.
Project Managed 12+ engineers to deliver products on time and to spec.
Lead Product Designer
Mainstay (formerly Admithub)
Boston, MA (Remote)
Oct 2021 - Mar 2024
Mainstay prepares students to succeed in college academically, financially, and emotionally with AI-powered, SMS-based chatbots.
Oversaw and executed end-to-end design process for multiple products across web and mobile.
Managed overall design system, ensuring production-ready designs included correct patterns and components, guaranteeing consistency across the platform.
Launched 12 unique features, including generative AI platform integrations, a new web and mobile scholarship bot, and data-driven campaign tools that resulted in a 25% increase in user engagement.
Leveraged internal and external stakeholders to explore multiple user-centered design concepts through whiteboard sessions, wireframing, prototyping, and usability studies to gather end-user feedback for constant product improvements.
Creator and manager of Design System to help bring the product to consistency and provide more efficiency in the product and engineering teams.
Design Lead
Kangarootime
Buffalo, NY
Oct 2021 - Mar 2024
First design hire: I led the company's production from concept to launch and helped grow it from a $2M valuation to a $90M valuation.
Utilized visual design principles to create engaging and user-friendly product interfaces
Designed four unique web and Android and iOS mobile products, leading to a 20% increase in B2B sales through the B2C apps.
Collaborated with a multidisciplinary team of product managers, SMEs, developers, and other stakeholders.
Balanced company and end-user needs using whiteboarding and user testing sessions.
Created and maintained a design system to ensure brand consistency.
Mentored and managed junior designers across the USA and Australia
Led cross-functional teams toward the realization of an impactful Product Vision, resulting in streamlined product development processes
For a more detailed resume, please visit me on LinkedIn.
Skills
Design: Design Thinking, User Interface (UI) Design, User Experience (UX) Design, Wireframing & Prototyping, Design Systems, Responsive Design, Interactive & Immersive Design, Leading Discovery Workshops, Interaction Design, Conversation Design, AI Integration, AI Bot Design
Leadership: Team Management, Project Management, Stakeholder Collaboration, Strategic Planning, Decision Making, Mentoring & Development, Innovation, Problem Solving, Communication, Vision & Direction, Quality Assurance, Team Collaboration, Stakeholder Engagement, Cross-functional Collaboration
Research: Customer-Centered Approach, Information Gathering, Data Analysis, User Research, Usability Testing, Stakeholder Engagement, Competitive Analysis, Site Architecture, Qualitative and Quantitative Data, Machine Learning Analytics, Usability Testing
Publications
The Most Effective UX Process: Insights from 15+ Years of Experience
5 Lessons I’ve Learned from Building Complex LEGO Sets
The Top 25 Books Every Product Designer Should Read: Focusing on Empathy, Agile, and Design Thinking
Q&A Collection from Interviews